Customer Service

Customer Service

Please contact us during regular business hours (Monday – Thursday, 8:00 am to 5:00 pm Pacific Time). We respond to inquiries within one to two business days.

  • by email: click here
  • by phone: 1.800.347.5211
  • by fax: 1.805.684.4590
  • by mail: PO Box 40339, Santa Barbara, CA 93140.

Payment Options:

We accept payment by Visa, MasterCard, American Express or Discover Card. Your secure credit card payment will be charged at the time of purchase. You may also order by mail using a personal check or Money Order. Please call us for details. Phone orders are also accepted during business hours.

Free Standard Shipping on Orders over $35.00 (except gallon sizes*)

Orders with a total equal to $35.01 or more will receive free standard shipping. A $5.29 standard shipping rate will be added to orders equal to $35.00 or less. Or, select the UPS option for $7.99. *PLEASE NOTE: Gallon sized products require a $9.95 per gallon delivery charge.

Orders are processed within 48 hours of receipt, except those placed during weekends or holidays. Our offices are open Monday – Thursday from 8:00 am to 5:00 pm Pacific Time.

Packages will be processed with appropriate shipping methods for your area and/or timely service.  All orders are shipped via standard Priority US Mail or UPS Ground. Shipping addresses located in Alaska or Hawaii are typically shipped via US Mail. Shipping addresses containing P.O. Boxes are also shipped via US Mail. Standard delivery time is 7 to 15 business days from the time your order is processed.  Allow extra time for busy holdiay periods. Orders shipped to Alaska or Hawaii can take longer.  For an additional cost, express delivery options can be arranged. Please call us for details.

We are happy to ship your order within the continental United States, Hawaii and Alaska. Note that we do not currently ship internationally.

At this time, we can only ship to one address per order. If you would like to ship products to two different addresses, please place two separate orders.

15% off on Orders $100.00 or more

We are pleased to offer a discount of 15% off on orders $100.00 or more. The discount will automatically be deducted at checkout. Order total must equal $100.00 or more and may not be combined with any other discount. Free shipping and discounts do not apply to gallon sized products. Call for details.  Not valid during holiday promotional periods.

Recurring Orders Program

Find our RECURRING ORDER option on some items.  Receive automatic deliveries of your favorite products and never run out! Select a frequency, and we’ll automatically send your products hassle-free. You’ll receive FREE SHIPPING, and also get a free sample with every delivery. Cancel anytime after your 2nd shipment.  (Two shipments required before cancellation.)

Returns and Exchanges:

If for any reason you are not completely satisfied with your purchase, simply return the products to us within 30 days for a full refund or exchange. Please call us for a Return Authorization number.

If you would like to make an exchange, we can suggest a product that better meets your needs. Please contact us at info@earthsciencenaturals.com or 1.800.347.5211 and someone will be happy to assist you.