FAQ's

Give us a Call

We are available to help answer your questions. You can reach us at:

  • Toll Free: (800) 347-5211
  • Local: (805) 684-4525
  • Customer Care Hours:
    M-Th. 8am − 5pm Pacific Time
  • Earth Science Naturals
    PO Box 40339
    Santa Barbara, CA 93140

Frequently Asked Questions

Our Frequently Asked Questions showcases many commonly asked questions and answers that our visitors and customers might have. Please check below to see if your question has been asked and answered - and if not - please contact us so we can answer any questions you may have.

General Questions

Customer Support

Product Questions

General Questions

Q.How do I change my Password?

Q.How do you protect my information?

  • We keep your information safe and secure by using High-grade AES 256-bit encryption. We do this to protect any sensitive information you share with us  against evesdropping.

    For example, we will initiate and/or maintain an encrypted connection when any of the following occur:

    1. When Logging In (entering Usernames/Passwords)
    2. When Ordering (entering Credit Card Information)
    3. When Updating any sensitive information.
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Q.How do I access my Wishlist

  • To access your wishlist:

    1. Login to your account.
    2. Click My Wishlist

    To add an item to your wishlist:

    1. Click "Add to Wishlist" on the Product Page you want to add to your wishlist.
    2. You will be taken to your updated wishlist showing past and newly added items.
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Q.How do I access my past order history?

Q.How do I update my billing information?

Q.How do I update my billing address?

  • To update your billing address or add a new address:

    1. Login to your account.
    2. Select "Edit" under "Billing Accounts"
    3. Make changes and once complete, click save.
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Q.How do I update my credit card information?

Q.How do I recover my lost password?

Q.How do I login and access my account?

Customer Support

Q.How do I get an estimate of shipping charges?

  • To get an estimate on the shipping charges for your order:

    1. Add all items you would like to purchase to your cart.
    2. Click View Cart
    3. Select the destination Country
    4. Select the destination Zip Code
    5. Click Get Shipping Estimate to request a quote for shipping on the items in your cart.
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Q.How can I keep up to date on new Products & Promotions?

Q.Why was my order declined?

  • In most cases, orders are declined due to a mismatch of address, zip code, or security code. The information you provide must be correct and must match the information your credit card company has on file.

    If you have checked your information and it appears correct, please contact us to so we can help troubleshoot the problem, and if you'd like, you can also place your order with us over the phone.

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Product Questions

Q.Do you use parabens to preserve your products?

  • Absolutely not. Earth Science products have been on the market for over thirty years and have never contained parabens.

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Q.Do you test your products on animals?

  • Earth Science products are never tested on animals.

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Q.Do you use animal derived ingredients? Which products are considered vegan?

  • Earth Science products are suitable for vegans, with the exception of the following:
    Azulene Eye Cream contains beeswax
    Men’s Face & Body Skin Care Balm contains lanolin oil
    Hair Treatment Shampoo contains hydrolyzed silk protein
    Hair Treatment Conditioner contains hydrolyzed silk protein
    Olive & Avocado Deep Conditioning Shampoo and Masque contain hydrolyzed silk protein

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Q.Why is propylene glycol used in your deodorants?

  • Propylene glycol enables our deodorants to be applied smoothly in a stick form and helps to stabilize the base of anti-microbial plant ingredients. We have researched glycerin as a substitute, and found that the glycerin acts as a moisture binder that encourages bacterial growth, which causes odor.  All of our deodorants have been formulated carefully to ensure they are safe and effective.

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Q.I have allergies, environmental sensitivities, easily irritated skin, etc. Are your products safe for me?

  • At Earth Science, we pride ouselves on making gentle products that are suitable for a wide range of skin types and sensitivities. Many of our loyal customers consider themselves chemically sensitive. However, no product is guaranteed to be perfect for everyone. Allergies are particular to individuals. If you have environmental sensitivities, allergies, or skin conditions, please share the list of ingredients with your dermatologist to determine individual suitability. Additionally, we recommend patch testing the product on the inside of your wrist, prior to use, to confirm compatibility with your skin.

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Q.Do you use a masking fragrance in your fragrance free products?

  • We do not use masking fragrances. Our products labeled fragrance free are just that. They are specifically formulated for our customers with heightened sensitivity to fragrances.

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Q.What does the word "parfum" mean on our labels?

  • Earth Science uses the INCI system of cosmetic ingredient labeling (International Nomenclature for Cosmetic Ingredients). INCI is the international standard that most of the world uses, and will likely become the standard in the U.S. as well. We use INCI because it gives the most detailed and accurate information about particular ingredients. The INCI standard requires that if you use an ingredient or blend of ingredients for fragrance purposes, that it be listed as "parfum" (French for fragrance). This is so whether or not the fragrance in question is natural or synthetic. The only exception to this is when the separate fragrance ingredients are listed by their INCI names on the label. INCI requires that all plant extracts and oils be listed by their Latin names, which can be very long and sometimes confusing. Where it is possible and practical, we list simple fragrances by their individual names. However, more often space limitations on labels require that we use the INCI fragrance designation "parfum". Earth Science uses only pure essential oils or natural fragrance equivalents.

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Q.What are antioxidants and how do they help my skin stay healthy?

  • In the body, molecules called “free radicals” cause oxidation. Oxidation can damage healthy skin cells and may accelerate aging of the skin. Antioxidants are ingredients found naturally in plants which neutralize molecules that cause oxidation. They can help to prevent premature aging of the skin.

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Q.I have sensitive, maturing skin. Can I use your Active Age Defense products?

  • Our Active Age Defense (AAD) products are formulated for sensitive, maturing skin.  All are pH balanced to ensure their compatibility with delicate skin.  Our AAD products are also enriched with skin soothing ingredients such as kola nut extract, licorice root extract and echinacea.

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Q.What role does pH play in skin care? What is the normal pH of healthy skin?

  • pH is a measure of the acidity and alkalinity of a solution. A lower pH indicates a more acidic solution (which carries more potential for redness and irritation). A higher pH means a more alkaline solution (which some can find drying). The pH of normal, healthy skin can be anywhere from 4.0 to 6.0. Each Earth Science product is precisely pH balanced for specific suitability.

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Q.Some of your ingredients are unfamiliar. What are they and where do they come from?

  • Azulene—The concentrated extract of blue chamomile flowers and contains the distilled rich oil of Chamomile. It takes thousands of flowers to yield a small amount of the Chamazulene. This ingredient gives several of our products their vibrant blue hue. Azulene is an extraordinary anti-irritant.
    Hyaluronic Acid—The perfect moisturizer, hyaluronic acid can bind 500-1,000 times its own weight in water, immediately plumping and hydrating the skin without greasiness. Hyaluronic acid occurs naturally in the skin and body and decreases as we age. So safe and gentle, it is used during eye surgery to help keep the eye moist. We obtain our hyaluronic acid from cultured sugar beets or other vegetable sources.
    Lichen—This extract is obtained from the tiny lichen plant. It is a completely natural, effective anti-bacterial alternative to harsh chemicals and synthetics.
    Micellized Beta-Carotene—Oil-soluble Beta-Carotene is reduced to such a small particle size that little or no distinction can be made between it and water in the formula. This ingredient is readily absorbed by the skin, and helps combat the signs of aging.

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Q.My Fragrance Free Shampoo is a different color than it has been in the past. Why is it sometimes clear and other times a shade of gold?

  • We use a gentle preservative system in our products. Because of this, the color of our Fragrance Free Shampoo can change over time. This is a normal and natural process and you may continue to use your product as usual.

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Q.Are your products gluten-free?

  • We do have a selection of products that are gluten-free, but we always recommend reviewing all ingredients with your doctor or health care professional if you have allergies or sensitivities.  The following products were formulated without ingredients derived from wheat and gluten.

    Clarifying Facial Wash

    Clarifying Facial Wash, Fragrance Free

    Aloe Vera Complexion Toner and Freshener

    Clarifying Herbal Astringent

    Mint Tingle Purifying Facial Masque

    Azulene Eye Cream

    Papaya Glycolic Gentle Skin Peel

    Whipped Cream Cleanser

    Men’s Problem Skin Treatment

    Liken Herbal Scent Deodorant

    Liken Unscented Deodorant

    Tea Tree & Lavender Deodorant

    Rosemary Mint Deodorant

    Hair Treatment Conditioner

    Olive & Avocado Deep Conditioning Shampoo

    Olive & Avocado Deep Conditioning Hair Masque

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